LendPro is not a lender and cannot see or change your account.
Key takeaways
- For help using a store's LendPro application, contact LendPro at info@mylendpro.com or (434) 202-0137.
- For your order, delivery, returns or exchanges, contact the store you bought from.
- For your account or payments, contact the lender or lease provider named in your agreement, because LendPro is not a lender.
- To stop text messages from LendPro, reply STOP to the number that sent the message.
Who should I contact for my question?
Start with what your question is about:
- Is it about your application or your offers? Use check your application to pick it up with Lookup Application, or ask the store. For why a provider made its decision, ask that provider.
- Is it about your order, delivery, pickup, returns or exchanges? Contact the store you bought from.
- Is it about payments, payoff, due dates, statements or your account? Contact the lender or lease provider named in your agreement. Check your confirmation email or text to see who it is.
- Is it about this website, a store referral, texts from LendPro or using the application? Contact LendPro.
| Your question | Contact | Why |
|---|---|---|
| Application or offers | The store, or check your application | Your application started with that store |
| Order, delivery, returns or exchanges | The store | The store sold you the item and handles fulfillment |
| Account, payments, statements or payoff | The lender or lease provider named in your agreement | It holds and services your account |
| This website, store referrals, texts, privacy | LendPro | LendPro runs the application the store uses |
Who is my lender?
Your lender or lease provider is the provider whose offer you accepted and whose agreement you signed. Its name is on your agreement and in the confirmation email or text you received. If you can't find it, ask the store where you bought. LendPro is not your lender and does not hold your account.
How do I contact LendPro?
- Email: info@mylendpro.com
- Phone: (434) 202-0137
LendPro can help with how the store's application works, finding an application with Lookup Application, text messages and privacy questions. LendPro cannot approve an application, change an offer, take a payment or change your account. Many answers are already on the shopper FAQ and check your application.
Do not send your full Social Security number, bank account or card numbers by email.
Search by ZIP code and what you are shopping for. Pre-qualifying won't affect your credit score where the provider supports it.
How do I stop text messages from LendPro?
- Reply STOP to the number that sent the message.
- Watch for the confirmation. LendPro confirms by text and sends no further messages to that number.
The LendPro financing text messaging program sends information about financing applications, with the shopper's consent; shoppers can opt out at any time (reply STOP to texts). It sends about two messages per month. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Full terms are in the SMS terms and conditions; questions go to info@mylendpro.com.
How does LendPro handle your information?
You enter your details on the store's LendPro application, not in a chat. The Privacy Notice explains LendPro's role as a software provider, how applicant data is handled and shared, and your state privacy rights. Read it for the full terms. Privacy questions go to info@mylendpro.com or (434) 202-0137.
How do I report a problem with a store?
- Start with the store. Ask for a manager if your question is about your order, delivery or service.
- Tell LendPro about application problems. If the problem involves the financing application or how it was presented to you, email info@mylendpro.com.
- Include the details. The store name and city, the date, and what happened. Leave out sensitive numbers.
- Contact your provider about your account. Disputes about payments or terms go to the lender or lease provider named in your agreement.
What if my favorite store doesn't offer LendPro?
Email the store name, city and what it sells to info@mylendpro.com.
Are you a store owner?
This page is for shoppers. Store owners can see LendPro for businesses.
Where the provider supports pre-qualification, it uses a soft pull and won't affect your credit score. Pre-qualified amounts are subject to the lender's final approval and are not a guarantee of approval. Not every provider offers pre-qualification. Lenders and lease providers make all decisions and set all terms; availability varies by store, state and purchase. Lease-to-own is a rental-purchase agreement, not a loan. Total cost is higher than the cash price.
Frequently asked questions
What is the LendPro phone number?
LendPro's general line is (434) 202-0137, and the email is info@mylendpro.com. For payments or your account, call the lender or lease provider named in your agreement.
How do I stop LendPro text messages?
Reply STOP to the number that sent the message. LendPro confirms by text and sends no further messages to that number.
Who is my lender?
The provider whose offer you accepted. Its name is on your agreement and in the confirmation email or text you received; the store can also tell you.
Can LendPro take my payment?
No. LendPro is not a lender. Payments go to the lender or lease provider named in your agreement.
Who handles my delivery?
The store you bought from handles delivery, pickup, returns and exchanges.
Where is the LendPro Privacy Notice?
It is on the Privacy Notice page. It covers how applicant data is handled and shared, and state privacy rights.